Privacy Policy for Nex Protector Solutions

This Privacy Policy describes how Nex Protector Solutions ("we", "us", or "our") collects, uses, and discloses information when you use our website or services, including Enterprise Antivirus Protection, Malware Detection and Removal, Endpoint Security Management, Network Threat Analytics, Data Encryption Solutions, Security Awareness Training, Incident Response, Vulnerability Assessments, and Cloud Security.

We are committed to protecting your privacy and handling your data in an open and transparent manner. This policy outlines our practices in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant.

1. Information We Collect

We collect various types of information for different purposes to provide and improve our services to you.

1.1. Personal Data You Provide Directly

• Contact Information: Such as your name, email address, phone number, and physical address when you inquire about our services, register for an account, subscribe to our newsletters, or participate in our security awareness training programs.
• Account Information: If you create an account to access our security platforms, we collect login credentials and other account-related details.
• Payment Information: For paid services, we collect billing details and process payments through secure third-party payment processors. We do not directly store credit card numbers.
• Communications: Records of your correspondence with us, including emails, chat support, and phone calls.

1.2. Information Collected Automatically

• Usage Data: Information on how our website and services are accessed and used. This may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
• Device Information: Information about the device used to access our services, such as device type, operating system, and mobile network information.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

1.3. Information Related to Our Services (e.g., Endpoint Security, Network Threat Analytics)

• When providing our cybersecurity services, we may process technical data related to your systems, networks, and endpoints. This includes, but is not limited to:
  • Malware signatures, threat intelligence data, and security event logs for detection and remediation.
  • Network traffic data (metadata, not content) for threat analytics.
  • System configurations and vulnerabilities for vulnerability assessments.
  • This data is typically technical and operational, necessary for the diligent provision of our security services, and is handled according to strict data processing agreements with our clients.

2. How We Use Your Information

Nex Protector Solutions uses the collected data for various purposes:

• To provide, operate, and maintain our services.
• To process your transactions and manage your orders for our security solutions.
• To notify you about changes to our services.
• To allow you to participate in interactive features of our services when you choose to do so.
• To provide customer support and respond to your inquiries.
• To perform internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes.
• To improve and personalize our website and service offerings, including developing new products and features (e.g., enhancing malware detection capabilities).
• To monitor the usage of our services for security and operational purposes.
• To detect, prevent, and address technical issues or fraudulent activities.
• To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or inquired about, unless you have opted not to receive such information.
• To fulfill our obligations and enforce our rights arising from any contracts entered into between you and us.

3. Legal Basis for Processing Personal Data Under GDPR

If you are from the European Economic Area (EEA), our legal basis for collecting and using the personal data described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

We may process your Personal Data because:

• The processing is necessary for the performance of a contract with you (e.g., providing our cybersecurity services).
• You have given us explicit permission to do so (consent).

• The processing is in our legitimate interests, and your rights do not override those interests (e.g., improving our security offerings, network threat analytics).

• To comply with the law.

4. Disclosure of Your Information

We may share your personal information in the following situations:

• With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
• For Business Transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• For Law Enforcement and Legal Obligations: Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• To Protect Rights and Property: We may disclose your Personal Data in the good faith belief that such action is necessary to:
  • Comply with a legal obligation.
  • Protect and defend the rights or property of Nex Protector Solutions.
  • Prevent or investigate possible wrongdoing in connection with the service.
  • Protect the personal safety of users of the service or the public.
  • Protect against legal liability.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

5. Security of Data

The security of your data is paramount to us. We implement robust technical and organizational measures to ensure a level of security appropriate to the risk, including encryption solutions, access controls, regular security audits, and employee training. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

6. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our services, or we are legally obligated to retain this data for longer periods.

7. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure ("right to be forgotten"): You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: You also have the right to withdraw your consent at any time where Nex Protector Solutions relied on your consent to process your personal information.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at the address provided below.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our site, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By mail:
• Nex Protector Solutions
• 1205 Sheridan Drive, Suite 400
• Buffalo, New York, 14223
• USA